HP still refuse to recall after more flawed pieces found
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Hewlett-Packard will further specify its flawed laptops models in the following several days, as the company's announcement, released last Saturday, failed to appease consumers.
The world's largest computer maker admitted that they were inconsiderate when publishing the plan to repair its faulty computers and to compensate Chinese mainland users, during its first negotiation with the delegates of a collective litigation action against HP on Monday.
But the computer giant still refused to do a recall, required by the Chinese users for long.
The plan came after China's quality watchdog urged the company to follow the country's "three guarantees" regulations concerning after-sales service, which are guarantees of a refund, replacement, and repair.
However, many users said they did not see any "sincerity" in the plan, which excluded many of the deficient models or give any explanation for the faulty products, characterized by overheating and LCD breakdown.
Jiang Suhua, a lawyer with the delegation, said the company held a positive attitude during Monday's negotiation, claiming "they are now in the full swing of dealing with this crisis".
Overheating and LCD failures, caused mainly by deficient graphic cards made by Nvidia, have annoyed a large number of Chinese users over the past three years. But HP had always denied the malfunctions were due to its own shortcomings and refused to compensate owners of the faulty machines.
Wang Fengchang, one of the sponsors of the collective litigation action against HP told the Beijing News that Nvidia has actually compensated HP for the flawed cards as early as 2008, but HP denied to tell how much of the $19 million has been spent on consumers.
More than 800 affected users have signed up for the litigation move so far, said Wang.
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